YOUR INFORMATION
Privacy, considered.
Enquiries and contact details
When you submit a website enquiry, the details you provide are saved for the SANOA concierge team so they can respond and help plan your stay. This includes your name, email, optional phone number, travel dates, group size, selected services and notes. A submitted enquiry does not confirm a reservation or take a payment.
Your saved selection
Saved service categories are kept in your browser. They are included when you send an enquiry. Do not put passport numbers, payment-card details or identity-document images into public enquiry notes.
Your client dashboard
Your reservation dashboard requires authentication. Reservations are connected to the account using the email address supplied for your booking. Your reservation details are available to that account and authorized SANOA staff. Internal staff notes are kept separate from customer messages.
Messages and travel reminders
Messages with your concierge, itinerary reminders, scheduled alerts and their read or dismissed status are saved with your reservation. Updates refresh while your dashboard is open, and due reminders remain available when you return. Device notifications require your permission. If you enable them, we store a browser subscription, its encryption keys, a device name, your account association and your choices for messages or immediate alerts. An encrypted notification is sent through your browser provider’s push service and displays a general prompt to open your private dashboard. It does not display your name, message text or itinerary details. Delivery attempts and whether the push service accepted them are recorded; acceptance does not prove that you received or read an alert. Scheduled website reminders remain in your inbox rather than being sent by a background push scheduler.
Adding SANOA to your home screen saves an app icon and a neutral offline screen. The app does not store your private messages, itinerary or documents in its offline cache. You can turn off device notifications from your dashboard. Signing out disconnects the current device where possible. Inactive client subscriptions expire after 30 days; staff subscriptions expire after 12 hours without a verified session refresh. Expired or disabled subscriptions are not used for delivery.
Calendar downloads
If you choose Add to calendar, a private file containing your selected itinerary activities, meeting places, guest-facing notes, venue links and optional reminders is downloaded to your device. You decide whether to import it into a calendar app. The file is a snapshot, not a live subscription. Your calendar provider’s storage and notification settings apply after import; SANOA cannot remove an imported copy when an itinerary changes.
Your reviews
You can submit feedback from an eligible past stay in your travel profile. Your review remains private to you and the SANOA team unless you give permission to publish it and the team approves it. A public review displays your chosen name, rating, review text and the month of your stay. It does not include your email, contact details or reservation reference. You can update your review or withdraw publication permission in your dashboard; an edited review returns to moderation.
Contracts and supporting documents
When SANOA publishes a contract to your dashboard, you can review the exact document before signing. An electronic signature records your name, account email, consent, signing time and the document fingerprint. The signed version is preserved.
Use the private upload controls for requested passports, driver’s licenses or other supporting documents. These files require authenticated access and are attached to your reservation. Your concierge can review a submission or ask for a replacement.
Payments
The dashboard can show payment requests and receipts recorded by SANOA. Where online payment is available, card details are entered with the payment provider, not stored by this website. A payment is marked received only after provider verification or a staff-recorded external receipt.
Questions about your information
Contact info@sanoaibiza.com with questions about your information or requests concerning access, correction or removal. Include your enquiry or reservation reference where possible.